Algeria Customer Fulfilment Coordinator
Sanofi
Employer Active
Posted 4 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Main Responsibilities & Accountabilities:
Key Accountabilities
- S&OE Process execution
- Execute proactive and reactive mid & short-term stock management in the legacy systems
- Share potential shortage & OOS identified for following 4 weeks to planning & Customer Fulfilment management
- Apply short-term stock management to steer Stock in Trade
- Gather all OOS issues impacting customers in order to manage communication with the customer in close collaboration with customer engagement
- Customer Fulfilment Execution and support
- Effectuate external and internal mitigation actions (delay deliveries, modify order quantity, propose substitution)
- Provide product allocation per customer in a shortage situation in line with instructions
- Execute backorder policy and prioritization decisions
- Determine the orders that are eligible for fulfilment using short shelf-life (batch determination & customer agreement)
- Apply short-term stock management to drive SIT
- Collaborate with the warehouse or 3PL relating to necessary fulfilment activities
- Enables customer communications via SC Customer Engagement
- Process Effectiveness & Analytics
- Monitor the E2E fulfilment process running a defined set of reports and analysis to detect issues/inefficiencies and drive continuous improvements
- Communicate root cause analysis of issues found
- Executes additional process analysis when requested
- Prepare/extract KPIs for fulfilment processes (S&OE, Revisit, RCA OTIF)
- Support month end closing (S&OE landing) to ensure all steps defined in monthly sales objective are properly executed
- Prepare SISO & SIT consolidation data's & analysis and documentation
- Collaboration with SC Customer Engagement team
- Supports necessary SC customer collaborative activity driven by SC Customer Engagement
Desired Candidate Profile
Skills/Expertise/Experience:
- Bachelor s degree from an accredited college or university
- 1-2 Years of experience in wide range of Customer Fulfilment activities, ideally in Biopharma industry
- English language fluency as well as local language requirements
Preferred Skills/Expertise/Experience:
- Knowledge of upstream Biopharma processes a plus
- Understanding of downstream Biopharma processes and local trade environment
- Understanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvements a plus
- Excellent systems (SAP, CCM, MS Office) skills
- Project management skills
- Analytical skills
- Skilled in scenario planning, risk/benefit analysis, contingency planning and problem solving a plus
- Willingness to drive change as well as good internal marketing and communication skills
- Negotiation and communication skills
- High standards of integrity, professionalism, and commitment
- Ability to motivate and influence resources that do not report directly to incumbent
- Strong team facilitation and relationship building skills
- Ability to anticipate future consequences of scenarios and identify mission critical issues
Functional Competency Requirements:
- S&OE process management - Basic
- Managing claims - Basic
- Managing orders - Advanced
- Managing transactional & commercial customer data - Basic
- Developing customer fulfilment strategies - Basic
- Managing export flows - Basic
- Knowledge of Trade & Terms conditions - Intermediate
- Managing S&OP & IBP processes - Basic
- Managing carriers & 3PLs - Advanced
- Managing master data - Intermediate
- Customer Experience - Basic
Transversal Competency Requirements:
- Stretch Improving Transversal Collaboration - Intermediate
- Building Business Acumen - Basic
- Developing Situational Leadership Skills - Basic
- Improving Decision-Making - Intermediate
Company Industry
- Pharma
- Biotech
- Clinical Research
Department / Functional Area
- Logistics
- Supply Chain
Keywords
- Algeria Customer Fulfilment Coordinator
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com