Front Office Ambassador - Hotel Apartment - Arabic Speaker

Confidential Company

Posted 30+ days ago

Experience

1 - 2 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Arab National, Any GCC National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Serve as the first point of contact for guests, ensuring a warm and welcoming atmosphere from arrival to departure.
  • Manage reservations and check-ins/check-outs efficiently, utilizing property management systems to streamline operations.
  • Address guest inquiries and requests with a proactive approach, providing tailored solutions to enhance their stay experience.
  • Coordinate with housekeeping and maintenance teams to ensure that the apartments are prepared to the highest standards before guest arrivals.
  • Handle guest complaints with empathy and professionalism, ensuring resolution in a timely manner to maintain satisfaction.
  • Maintain knowledge of local attractions and services, offering personalized recommendations to enhance guests' experiences.
  • Process payments and manage financial transactions accurately, safeguarding the hotel's financial integrity.
  • Assist in implementing hotel policies and procedures, ensuring compliance with health and safety regulations.
  • Facilitate smooth communication between departments to ensure that guest expectations are met consistently.
  • Participate in training and development programs, continually enhancing personal and professional skills to contribute to team success.

Desired Candidate Profile

  • Bachelor's degree in Hospitality Management or a related field, demonstrating a solid educational foundation in the industry.

  • A minimum of 2 years of relevant experience in a front office role within a hotel or serviced apartment environment.

  • Proficiency in English and Arabic is essential.

  • Exceptional communication skills, both verbal and written, ensuring clear and effective interaction with guests and team members.

  • Strong interpersonal skills, enabling the ability to build rapport and maintain positive relationships with guests and colleagues.

  • Demonstrated problem-solving skills, allowing for quick thinking and effective resolutions in high-pressure situations.

  • Cultural sensitivity and awareness, accommodating diverse guest backgrounds and preferences with grace.

  • Professional appearance and reflecting the hotel’s brand standards and hospitality ethos.

  • Flexibility to work varied shifts, including weekends and holidays, demonstrating commitment to guest service excellence.


Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Hotel Receptionist
  • Hospitality
  • Service Ambassador
  • Customer Service
  • Custim

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Confidential Company

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