Service Ambassador Temporary for one month only SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C
Posted 30+ days ago
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Experience
1 - 3 Years
Job Location
Other - United Arab Emirates (UAE)
Education
Bachelor of Business Administration(Management), Any Graduation
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Welcome & greet the walk-in customers and inquire and understand his/her needs.
Customer Guidance & Managing Floor.
a) direct clients to alternative channels (Digital Channels).
b) ensure client have all needed docs before wasting time in waiting and taking queue.
c) Handle the customers in a pleasant manner and escort them to the concerned staff.
d) problems evaluation.
e) Customer anger management.
Branch Assistance and Support.
a) Ambassador to handle the QMS Tokens
b) Provide assistance to Help Desk counters.
c) Manage the Queue at teller counters and waiting time at customer service areas
Desired Candidate Profile
Broad knowledge of Retail Banking financial products & services
Fair knowledge of Operational Policies & Procedures
Excellent knowledge in alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
Excellent communication skills – to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
Good Knowledge of UAE banking practices, regulations & risks
Fair knowledge of service standards
Thorough Knowledge of all the Regulations issued by Central Bank of UAE
Knowledge of Cross Sales
Computer skills
Experience: 1 year (Fresher candidates in UAE/fresh graduated candidates are accepted subject to provide attested education certificate) Contract: 1 month (Candidate must be on sponsor visa)
Employment Type
- Full Time
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Administration
Keywords
- Service Ambassador
- Guest Service Representative
- Customer Service
- Hospitality
- Receptionist
- Client Services Specialist
SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C
Rec Agency
Mr Sufyan - Consultant
Abu Dhabi Sharjah, Abu Dhabi, United Arab Emirates (UAE)