Analyst - Emiratised Role First Abu Dhabi Bank FAB

Create process documentation/workflows, knowledge articles and self-service guidance for IT Services

• Collect and document of business requirements for project and process improvement/automation efforts
• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
• Identify issues and risks
• Bring inconsistencies and problems to the attention of management
• Participate in the problem resolution
• Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
• Prepare incident details for post-mortem incident reviews
• Extract reports and provide a high-level analysis of data for review.

Good team player with the ability to work very effectively in a collaborative and team-oriented manner with other team members. Must have initiative and a positive work attitude and must be a quick learner with a zeal for self-learning. Must be confident, eager and willing to take on new challenges. Must be cooperative with good interpersonal, negotiation and conflict resolution skills.

Good written and oral communication skills. Direct customer communication experience would be an advantage

Hands-on experience with data visualization

Practical experience generating process documentation and reports

Comprehensive experience in business change through analytical skills

Collaborates with team to create high-quality deliverables

Identifies trends and uses robust data for suggesting areas of improvement in process and deliverables

Collects and monitors results of various team initiatives

Assists in building practice framework and guidelines

Identifies trends and uses robust data for suggesting areas of improvement in process and deliverables

Collects and monitors results of various team initiatives

Experience with best Project management methodologies (Agile, waterfall, Iterative)

Understanding of Design thinking practices

Understanding of Cloud / AWS platforms