Analyst Invoice to Cash
SITA
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
ABOUT THE ROLE & TEAM:
The purpose of this role is to proactively work and support the invoice to cash process meaning that this position acts as the point of contact for all matters which relate to customer debt and billing.
The role facilitates the accounts receivable activity to generate cash flow through cash collection in line with Credit Management best practice. Working closely with customers at a regional level the role ensures customer debt for the region is kept at or below corporate target levels. It also contributes to the overall satisfaction of the customers with the billing deliverables.
WHAT YOU WILL DO:
Execute all debt collection activity for an assigned portfolio of customers in a dedicated region.
Act as the single point of contact to the customer for the resolution of any issues or complaints around invoice validation or content and for the understanding of the invoices billing reference data or tools statements of accounts or debt position.
Manage the live accounts within the region to deliver on SITA's cash flow forecasts.
Pro-actively contact customers regarding due payments and be responsible for prompt & accurate allocation of all customer payments received against outstanding invoices.
Reconcile & agree disputes over SITA and customer invoice data.
Ensure that any problems which impact billing (e.g. contract service delivery invoicing or tax issues) are addressed promptly with the necessary parties to support resolution.
Build relationships with customers to enable agreement of customer re-payment plans. To monitor and track progress on action plans. To manage process to suspend customer services in event of continued non-payment in line with SITA's agreed disconnection procedure and in accordance with SITA Credit Control Escalation Policy.
Responsible to develop action plans after customers' surveys (e.g. CFF feedback on billing) or complaints (including escalations to Corporate level e.g. Orange or Red Alerts).
Update any administrative data relating to customers
Keep data up-to-date for the production of any debt billing or customer satisfaction reports.
Act as a billing and payment process know-how point of contact for the Regions and Business Units. To this effect to keep her/his knowledge of SITA's products and services billing and payment processes up to date and to attend all training that is necessary to maintain her/his know-how.
To execute all debt collection activity for an assigned portfolio of customers in a dedicated region.
Qualifications
EXPERIENCE:
Prior 2+ years in billing debt collection or customer service; International Debt collection or Customer Billing experience an advantage.
Bachelor's degree in Business or Economics.
Working towards a related professional certification.
Fluent in English. Multilingual an asset.
Company Industry
- IT - Software Services
Department / Functional Area
- Finance
- Treasury
Keywords
- Analyst Invoice To Cash
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