API Operation

Keeta

Posted on 2 Mar

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Monitor, raise, track, and resolve API-related issues through ticketing systems, ensuring timely follow-up until full resolution

Investigate order flow issues across systems (POS Service Provider Platform status updates)

Analyze logs, API responses, and error messages (JSON) to identify root causes

Coordinate closely with external Service Providers (e.g., POS partners) and internal teams to resolve integration issues

Provide clear, structured updates to stakeholders on issue status, impact, and resolution

Support UAT, go-live, and post-go-live phases to ensure stable integrations

Validate fixes and confirm data accuracy after issue resolution

Maintain strong ownership of incidents, ensuring no issue is dropped or left unresolved

Document issues, resolutions, and recurring problems for knowledge sharing and process improvement

Contribute to improving operational processes, monitoring, and escalation flows Hands-on role working with real-time API integrations and live order flows

Direct exposure to POS systems and leading Service Providers in the food-tech ecosystem

High ownership role with end-to-end responsibility for issue resolution

Strong cross-team and external partner collaboration

Opportunity to build deep understanding of integration operations without heavy codingInvolvement in UAT, go-live, and post-launch supportFast-paced environment with visible impact on business and merchant experience

Growth opportunity within API, integrations, and technical operations

Desired Candidate Profile

Bachelor s degree or equivalent practical experience

Basic technical understanding of APIs and system integrations

Experience using ticketing systems to raise, track, and resolve issues

Ability to understand order flows across integrated systems

Comfortable reading logs, error messages, and JSON responses (no coding required)

Strong analytical and problem-solving skills

High sense of ownership and accountability until issue resolution

Good verbal and written communication skills

Ability to coordinate effectively with internal teams and external partners

Company Industry

  • FMCG
  • Foods
  • Beverages

Department / Functional Area

  • IT Software

Keywords

  • API Operation

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Keeta

https://zhaopin.meituan.com/en/jobs/detail?id=4220095576