APIs Support Engineer II
DocuSign
Posted on 14 Oct
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
DSEs work directly with customer and ISV developers to assist them with their API, authentication, and SDK questions across the full Docusign product line.
DSEs also create API examples and test cases, report bugs to the engineering organization, write knowledge base articles, participate in webinars for developers, and more.
This position is an individual contributor role reporting to the Developer Support Senior Manager.
Responsibility
- Perform troubleshooting sessions with developers on API integrations and Docusign connectors
- Perform troubleshooting and development assistance to the Docusign Developer Community
- Assist the customer with how to questions, technical articles, and tutorials on some of the basic to intermediate level use cases of Docusign APIs and SDKs
- Act as a Subject Matter Expert for Advanced Docusign Features including APIs, SDKs, webhooks, PowerForms, Templates, Embedded signing, Docusign For Salesforce and more
- Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation
- Act as point of escalation for technical questions including internal and external department inquiries to facilitate the rapid deployment of customers applications
- Perform check of escalated issues found by internal team members prior to advancing through proper channels
- Participate in Docusign and StackOverflow.com forums to support the growth of self-help within the Docusign Developer Community
- Represent Docusign at developer events and activities such as webinars occasionally
What you bring
Basic Bachelor of Science degree in a Computer Science, Engineering or equivalent
English & French language proficiency: native or fluent
2+ years of SaaS troubleshooting experience in a Technical Support capacity
2+ years of experience with Internet technologies including REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies including .NET
Experience in one or more coding languages including Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java
Experience in troubleshooting performance and network related issues
Experience using GitHub to host code samples
Preferred
Demonstrated ability to troubleshoot and triage complex, code-related technical issues
Experience in providing technical customer support
Experience in using or debugging REST or SOAP APIs
Salesforce Development Certification
Experience using Salesforce.com and Salesforce Apex
Experience with creating technical articles
Ability to understand new and popular programming languages as more developers use them to create Docusign integrations
Desired Candidate Profile
English & French language proficiency: native or fluent
2+ years of SaaS troubleshooting experience in a Technical Support capacity
2+ years of experience with Internet technologies including REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies including .NET
Experience in one or more coding languages including Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java
Experience in troubleshooting performance and network related issues
Experience using GitHub to host code samples
Demonstrated ability to troubleshoot and triage complex, code-related technical issues
Experience in providing technical customer support
Experience in using or debugging REST or SOAP APIs
Salesforce Development Certification
Experience using Salesforce.com and Salesforce Apex
Experience with creating technical articles
Ability to understand new and popular programming languages as more developers use them to create Docusign integrations
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- APIs Support Engineer II
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
DocuSign
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
Similar Jobs
Software Developer
Gulf Medical University L.L.C
- 3 - 8 Years
- United Arab Emirates (UAE) - United Arab Emirates (UAE)
Software Engineer/ .Net Developers
Thumbay Technologies
- 3 - 4 Years
- Ajman - United Arab Emirates (UAE)
Application Support Analyst (Healthcare Domain)
Gulf Medical University L.L.C
- 2 - 8 Years
- United Arab Emirates (UAE) - United Arab Emirates (UAE)