Application Specialist

MSS Med Surg Solutions

Med Surg Solutions (MSS) is a leading force in medical innovation, specializing in surgical and intensive care solutions that redefine patient outcomes. With over two decades of expertise across the GCC, MSS has been instrumental in bringing cutting-edge technologies to the region, partnering with global healthcare leaders. Operating in KSA, UAE, Oman, Kuwait, Qatar, Bahrain, and Lebanon, we collaborate with government hospitals and private healthcare institutions to advance the healthcare ecosystem.

At MSS, lifelong support is embedded in our DNA. We go beyond product delivery by offering holistic solutions that span the entire patient journey, from preventive medicine to optimal treatment and post-recovery care. Our commitment to co-value solution propositions, incremental innovation, and clinical medical education ensures that we empower healthcare professionals with the knowledge, technology, and support needed to drive better patient outcomes.

Guided by our core values of excellence, integrity, and innovation, and led by CEO Fadi Mahmoud, MSS is committed to bridging the gap between breakthrough medical technologies and real-world healthcare needs. Our patient-centric approach ensures that every solution we deliver enhances surgical precision, improves recovery times, and elevates healthcare standards across the region.

About the Job Job Scope

The employee is responsible for providing after-sales support and addressing any product-related issues in coordination with the head office, specifically for hospitals across the Kingdom of Saudi Arabia.

Key Responsibilities include but not limited to:

• Serve as the point of contact for incoming inquiries related to billing issues, proof of delivery, account statements, and other related matters.
• Represent the company in government-related processes, including tenders, contract signing, and submission of required documents.
• Coordinate with the logistics and sales departments to ensure accurate and timely product delivery, address any issues that may arise, and follow up on final receipts.
• Coordinate with finance to follow up on sales accounts, collect payments from clients, and ensure proper banking and documentation of receivables.
• Perform regular field visits across the KSA to support sales activities, deliver documents, collect receipts, and ensure follow-up on governmental procedures.
• Ensure compliance with company policies and regulatory requirements in all customer interactions.

Mandatory Requirements

• Saudi National
• Driving License

Requirements and Qualifications

• Diploma Certificate
• Minimum Experience: A minimum of 2 years of customer service experience, preferably in the medical equipment or healthcare industry.
• Strong communication and interpersonal skills in both Arabic and English.
• Knowledge of healthcare sector operations and familiarity with MOH procedures is a plus.