Application Support Engineer (Ladies Arabic Speaking)

Arab Solutions

Job Title: Application Support Engineer (ladies Arabic Speaking) Purpose

Responsible for supporting existing in-house and vendor applications, ensuring stable operations, high availability, and minimal business disruption.

Key Responsibilities

• Monitor application performance, identify issues, and analyze incidents.

• Document problems, resolutions, and lessons learned.

• Collaborate with internal teams and external vendors to ensure smooth integration and issue resolution.

• Maintain system documentation, change logs, and operational procedures.

• Plan, coordinate, test, and communicate application changes, upgrades, and new releases.

• Provide technical guidance and training to end-users.

• Lead investigations and perform Root Cause Analysis (RCA) for complex incidents.

• Take ownership of cross-functional issues and drive them to resolution.

• Participate in Change Management processes, ensuring proper approvals and rollback plans.

• Communicate effectively with management, vendors, and business users.

• Ensure business continuity during application updates, maintenance, and incident response.

Qualifications & Experience

• Diploma or Bachelor s degree in IT, Computer Science, or a related field.

• 3 5 years of experience in application support or a similar role.

• Strong understanding of application support processes and Change Management.

• Experience working with in-house and vendor-supported applications.

• Good communication, documentation, and stakeholder management skills.

• Ability to work independently and handle critical incidents under pressure.