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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Your Responsibilities:
- Respond promptly to frontline agents on inquiries via ticketing system, providing technical assistance and guidance.
- Identify and troubleshoot technical issues reported by Customers and Merchants, escalating complex problems to product teams and Senior Engineers when necessary.
- Maintain ownership of escalated cases until resolution, ensuring timely follow-up and user communication.
- Document issue details, investigation steps, resolutions, and lessons learned in a structured and clear manner.
- Contribute to knowledge base content, including troubleshooting guides, FAQs, and technical documentation.
Your Expertise:
- Bachelor s degree in Computer Science, Information Technology, or related field preferred.
- Previous experience in technical support roles is required.
- Advanced understanding and experience in SQL.
- Strong problem-solving skills and a willingness to learn new technologies.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.
- Customer-focused mindset with a dedication to providing exceptional service and support.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Proficiency in using support ticketing systems and other relevant software tools.
Desired Candidate Profile
Bachelor s degree in Computer Science, Information Technology, or related field preferred.
Previous experience in technical support roles is required.
Advanced understanding and experience in SQL.
Strong problem-solving skills and a willingness to learn new technologies.
Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.
Customer-focused mindset with a dedication to providing exceptional service and support.
Ability to work independently as well as part of a team in a fast-paced environment.
Proficiency in using support ticketing systems and other relevant software tools.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- IT Software
Keywords
- Application Support Engineer
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Tamara
Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi s first fintech unicorn. Tamara s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others.