Application Support

Dar Al Hekma University

Configure and install operating systems in response to the demands of a complex network design.

• Work with faculty, staff and students on an individual basis regarding the use of specific software and resources.
• Promote supporting action.
• Participate in the development, implementation, installation, and testing of applications software.
• Support and maintain computer hardware and software.
• Resolve first level technical problems with the Local Area Network (LAN).
• Handle Help Desk requests. Identify patterns of failure, research bug fixes, implement solutions and document resolutions.
• Respond to callouts within an agreed timeline.
• Troubleshoot software and hardware problems in computer equipment and solve them.
• Assist in monitoring the performance of the university's hardware and recommend solutions for improving efficiency.
• Install, repair, and perform preventive maintenance of PCs and peripherals.
• Install, and support all the computer equipment in the computer labs.
• Organize and conduct training for faculty and staff on specific software, instructional software, office systems, analytical packages and MIS.
• Keep track of all IT assets such as Hardware & Software and License compliance through the system and regularly update, with regards to consumer policies; as well as regulate claim handling.
• Manage stock of equipment, consumables and other supplies.
• Support the IT requirements for all DAH events.
• Effectively cooperate in applying change related to future trends.
• Perform duties as assigned.