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Experience
4 - 7 Years
Job Location
Education
Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Master of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Administer and support conversational workflows using a low-code/no-code workflow-based AI platform.
Troubleshoot production issues and coordinate with internal technical teams and platform vendors.
Integrate and validate REST API connections for transactional intents.
Monitor performance, intent success rates, and error logs.
Ensure compliance with privacy, regulatory, and security requirements.
Provide L2/L3 support for conversational AI applications.
Collaborate with business units to enhance and optimize use cases.
Desired Candidate Profile
4 -7 years of experience in Application Support or Conversational AI support roles.
Experience managing SaaS platforms and multi-vendor coordination.
Experience in banking or financial services is preferred.
SKILLS
Experience supporting workflow-driven conversational AI platforms.
Strong knowledge of REST APIs, JSON, and integration troubleshooting.
Understanding Speech Recognition, Text-to-Speech, NLP concepts.
Familiarity with contact center or digital engagement technologies.
Strong analytical, problem-solving, and communication skills.
Employment Type
- Full Time
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- IT Software
Keywords
- Root Cause Analysis
- Application Support Lead
- Technical Support Engineer Application
- Problem Solving
- Senior Technical Analyst Applications
- Troubleshooting
- ITIL
- Application Operations Specialist
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreRizwana Ashfaq Ashfaq - Manager- Talent Acquisition
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)