Application Support Specialist
AssureNet
Employer Active
Posted on 29 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Support the day-to-day operations of our network.
- Resolve complex application and system issues.
- Troubleshoot and rectify application issues.
- Perform root cause analysis to identify the reasons for the underlying issues.
- Plan and execute strategies and configuration changes to ensure optimal quality assurance for all applications.
- Monitor all alerts related to applications and provide proactive services.
- Debug any server issues that impact application performance.
- Prepare and maintain documentation for all issues and implemented solutions.
- Recommend ways to optimize business performance by presenting solutions to existing challenges.
- Offer technical support to company staff and troubleshoot computer problems.
- Provide guidance and solve escalated issues from the employees.
- Any other tasks assigned by management.
Desired Candidate Profile
- Bachelor's Degree in Computer Science or any related field.
- A minimum of 1 year experience as an Application Support.
- Fluency in English is a must.
- Working knowledge of relevant operating systems and software.
- Excellent problem-solving and critical thinking skills.
- Efficient troubleshooting abilities.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Application Support Specialist
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