Application Support Specialist

AssureNet

Employer Active

Posted on 29 Oct

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Support the day-to-day operations of our network.

  • Resolve complex application and system issues.
  • Troubleshoot and rectify application issues.
  • Perform root cause analysis to identify the reasons for the underlying issues.
  • Plan and execute strategies and configuration changes to ensure optimal quality assurance for all applications.
  • Monitor all alerts related to applications and provide proactive services.
  • Debug any server issues that impact application performance.
  • Prepare and maintain documentation for all issues and implemented solutions.
  • Recommend ways to optimize business performance by presenting solutions to existing challenges.
  • Offer technical support to company staff and troubleshoot computer problems.
  • Provide guidance and solve escalated issues from the employees.
  • Any other tasks assigned by management.

Desired Candidate Profile

  • Bachelor's Degree in Computer Science or any related field.
  • A minimum of 1 year experience as an Application Support.
  • Fluency in English is a must.
  • Working knowledge of relevant operating systems and software.
  • Excellent problem-solving and critical thinking skills.
  • Efficient troubleshooting abilities.

Company Industry

Department / Functional Area

Keywords

  • Application Support Specialist

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