Application Support Sr. Officer

The Knowledge Hub Universities

Responsibilities:

Accountable for the organization s applications start to end process:

Responsible for ticketed query system and ensures comprehensive database of queries and resolutions is kept up to date.
Provide technical support to teams within the organization.
Identify, analyze, and resolve problems.
Interact effectively with users to solve problems and advises on best practices for using the system.
Establish, enforce, and maintain data entry standards.
Assist in training for staff and faculty.
Support students in accessing and using their systems.
Create reports and dashboards.
Maintain and update technical documents and procedures.
Assist with systems integration.
Assist in implementing new solutions as per the business needs

Coordinate with the vendors & other IT functions:

Liaise with vendors and other IT personnel for problem resolution.
Assist in designing new projects as per business needs.
Align and test new projects with the vendors

Ensure a high level of the security & governance:

Maintain security, backup, and redundancy strategies.
Ensure compliance with IT policies & procedures.

Technical Competencies:

Has a good SQL background
Has a good understanding of HTML
Has a fair PHP background
Possess high level of testing techniques and scenarios