Application Support Technician
Septeo TN
Employer Active
Posted 4 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As part of the customer relations team, you will join a technical support team of around ten people.
Your role will be to provide remote technical support for our hardware and software solutions, assisting our customers on a daily basis.
This position is RUN-oriented, with a high volume of daily exchanges and a strong requirement for rigor, reliability and quality of service.
Your daily tasks:
- Handle customer requests via various channels (tickets, calls, emails)
- Understanding, qualifying, and analyzing user needs in order to diagnose incidents
- Manage and resolve technical incidents independently, providing appropriate solutions or implementing workarounds.
- Escalate complex incidents to expert teams (N2/N3, R&D) when necessary
- To guarantee the quality of service and the company's image, by ensuring regular follow-up and clear communication with clients
Desired Candidate Profile
What if we talked about you?
- Solid knowledge of networks and peripherals (printers, drivers)
- Understanding of network protocols (FTP, TCP/IP, DNS, DHCP) and how they work
- Good command of Windows environments and basic knowledge of Active Directory (accounts, permissions, GPO)
- Concepts of virtualization (VM)
- Ability to analyze and debug web applications
- Use of ticketing tools and log analysis
- Interpersonal skills:
- Enthusiasm and a positive attitude
- Good interpersonal skills and team spirit
- Proactive and solution-oriented
- Sense of service and rigor
- Ability to work independently while collaborating effectively
- Excellent command of spoken and written French.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Application Support Technician
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Septeo TN
Septeo is a leading software company in Europe, with an international presence and recognized as one of the top 5 sector-specific software publishers in France. Experiencing strong growth and continuous transformation, the group has established itself as a key player in software publishing thanks to the strength of its collective: determined, bold, and committed teams. At Septeo, artificial intelligence is at the heart of our development. We see it as a driver of sustainable performance, collaboration, and innovation, responsibly integrated into our daily practices and democratized across all our business lines. Our ambition is clear: to make intelligent software for Europe. This ambition is embodied in what we do every day: designing software that accompanies essential life moments, serving millions of citizens. Being there for these key moments is a significant responsibility. It's ours. And perhaps soon, yours. Joining Septeo means becoming part of a collective adventure with an international dimension, leading the group's transformation in a fast-moving environment, and making AI a concrete lever for value creation, today and tomorrow.
Our culture is based on strong values: being, doing, and transforming together. It is not static; it is lived every day in our actions and decisions, through a balance between performance, responsibility, and enjoyment.
https://jobs.smartrecruiters.com/Septeo/744000124920960-technicien-support-applicatif-h-f