Application Support Technician
Septeo TN
Posted on 20 May
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As part of the customer relations team, you will join a technical support team of around ten people.
Your role will be to provide remote technical support for our hardware and software solutions, assisting our customers on a daily basis.
This position is RUN-oriented, with a high volume of daily exchanges and a strong requirement for rigor, reliability and quality of service.
Your daily life:
- Handle customer requests via various channels (tickets, calls, emails)
- Understanding, qualifying, and analyzing user needs in order to diagnose incidents
- Manage and resolve technical incidents independently, providing appropriate solutions or implementing workarounds.
- Escalate complex incidents to expert teams (N2/N3, R&D) when necessary
- To guarantee the quality of service and the company's image, by ensuring regular follow-up and clear communication with clients
Desired Candidate Profile
What if we talked about you?
- Solid knowledge of networks and peripherals (printers, drivers)
- Understanding of network protocols (FTP, TCP/IP, DNS, DHCP) and how they work
- Good command of Windows environments and basic knowledge of Active Directory (accounts, permissions, GPO)
- Concepts of virtualization (VM)
- Ability to analyze and debug web applications
- Use of ticketing tools and log analysis
- Interpersonal skills:
- Enthusiasm and a positive attitude
- Good interpersonal skills and team spirit
- Proactive and solution-oriented
- Sense of service and rigor
- Ability to work independently while collaborating effectively
- Excellent command of spoken and written French.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Application Support Technician
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