Application Support Technician
Septeo TN
Employer Active
Posted 1 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As part of the customer relations team , you will join a technical support team of around ten colleagues .
Your role is key: you will provide remote technical support for our hardware and software solutions , assisting our customers on a daily basis.
Your daily life:
Handle customer requests via different channels (tickets, calls, emails)
Understanding, qualifying, and analyzing user needs in order to diagnose incidents
Manage and resolve technical incidents independently , providing appropriate solutions or implementing workarounds .
Escalate complex incidents to expert teams (N2/N3, R&D) when necessary.
To guarantee the quality of service and the company's image, by ensuring regular follow-up and clear communication with clients
Desired Candidate Profile
What if we talked about you?
- You have 2 years of experience in application support , particularly in a Windows environment, networks, IIS, SQL, and virtualization.
- You understand how web applications work , in on-premise, virtualized and SaaS environments .
- You work independently while also enjoying teamwork.
- You have excellent oral and written communication skills, a strong customer service orientation , and enjoy sharing your knowledge.
- You are comfortable with log analysis , using the developer console, and ticketing tools .
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Application Support Technician
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Septeo TN
Septeo is a leading software company in Europe , with an international presence and recognized among the top 5 sector-specific software publishers in France . Experiencing strong growth and continuous transformation, the group has established itself as a key player in software publishing thanks to the strength of its collective: determined, bold, and committed teams. At Septeo, artificial intelligence is at the heart of our evolution . We see it as a lever for sustainable performance, collaboration, and innovation, responsibly integrated into our daily practices and democratized across all our business lines. Our ambition is clear: to make intelligent software for Europe. This ambition is embodied in what we do every day: designing software that accompanies essential life moments, serving millions of citizens. Being there for these key moments is a significant responsibility. It's ours. And perhaps soon it will be yours. Joining Septeo means becoming part of a collective adventure with an international dimension , leading the group's transformation in a rapidly changing environment, and making AI a concrete lever for value creation, today and tomorrow.
Our culture is based on strong values: being, doing, and transforming together . It is not static; it is lived every day in our actions and decisions, through a balance between performance, responsibility, and enjoyment.
https://jobs.smartrecruiters.com/Septeo/744000120419694-technicien-support-applicatif-h-f