Applications Support Senior Specialist Transmed

Providing applications production support for Transmed enterprise systems.

Providing coverage for change management of both internally developed, partners and vendors provided applications and systems.

Performing technical 2nd level applications support, evaluation, installation, maintenance, and support for Transmed enterprise applications.

Participating in the development and validation of applications support requirements, standard operating procedures, service levels settings and escalation matrix, problems, and incidents management processes.

Providing high-quality consultation, support, and troubleshooting for Transmed enterprise applications, assisting employees in utilizing application features to meet business needs.

Documenting progress and resolution of applications support issues and activity in the appropriate service management tracking systems.

Reviewing applications performance and developing various configuration reports, analyzing root cause issues and implementing courses of actions to address problems and prevent reoccurrence.

Keeping track of changes and upgrades in supported Transmed applications to ensure they align with business needs, policies, procedures, and security measures.