Job Description

Roles & Responsibilities

The AR Caller will manage outbound payment follow-ups, client communication, denial analysis, and CRM documentation to support timely collections and accurate accounts receivable management. This role requires someone detail-oriented, persistent, and comfortable handling payment discussions while maintaining clear records and resolving account issues efficiently.

Key Responsibilities Accounts Receivable & Client Communication

Make outbound calls to clients to follow up on outstanding invoices and support timely payment collection.
Send email follow-ups regarding open invoices and required next steps.
Communicate clearly with clients regarding denial reasons, outstanding balances, and payment arrangements.

Analytical Review & Negotiation

Analyze denial reasons provided by clients and determine appropriate next steps to resolve payment issues.
Use negotiation skills to encourage timely payments or establish payment plans when needed.
Maintain detailed records of all client communication and account updates within the CRM system.

CRM Management

Use Salesforce or a similar CRM platform to track receivable status, payment follow-ups, and account communication.
Keep payment records, disputes, and resolved cases accurately updated.

Follow-Up & Relationship Management

Follow up consistently to ensure clients meet payment obligations.
Take a problem-solving approach to reduce outstanding accounts and address payment obstacles.
Send thank-you emails after payment completion or issue resolution to maintain positive client relationships.
Prepare personalized communication that acknowledges client cooperation and encourages continued responsiveness.

Qualifications Experience

1 to 3 years of experience in accounts receivable, collections, or related financial follow-up roles.
Experience working with CRM platforms, preferably Salesforce.

Skills

Strong written and verbal communication skills with confidence handling payment conversations professionally.
Strong analytical ability to understand denial reasons and identify next actions.
Negotiation skills to support dispute resolution and payment collection.
Ability to manage multiple accounts and maintain accurate documentation.
Persistent, detail-oriented, and proactive in resolving payment issues.
Strong problem-solving mindset and ability to work toward collection targets consistently.

Desired Candidate Profile

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client s time zone.

Our client is seeking an AR Caller to support the accounts receivable process by managing payment follow-ups, client communication, and account tracking. This role is designed for someone who can combine persistence, strong communication, and analytical thinking to help reduce outstanding balances while maintaining professional client relationships and ensuring accurate internal documentation.

AR Caller Scale Army

AR Caller
Scale Army