ARAB/FRANCOPHONE SALES ADVISOR
INTELCIA
Employer Active
Posted on 29 Sep
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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job description
Post
The customer service manager in call reception is responsible for answering incoming customer calls by phone. His role is to identify their needs and provide a solution as quickly as possible. Sometimes, he must also finalize sales, reporting to the team manager, his main missions are to:
Receive incoming calls from customers
Actively listen to the interlocutors
Identify their needs, analyze their requests and guide them
Maintain the highest quality of customer service
Ensure the achievement of the quantitative and qualitative objectives of the project.
Before taking charge of the mission, a complete training is provided in order to prepare him for the responsibilities that will be entrusted to him.
Desired profile
Perfect command of the French language, with good oral and written fluency.
Excellent sense of argumentation.
Commercial logic.
Real sense of listening.
Empathy at all times.
Desired Candidate Profile
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Sales
- Business Development
Keywords
- ARAB/FRANCOPHONE SALES ADVISOR
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