Arabic customer service (Temporary One Month) SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C
Posted on 17 Mar
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Experience
1 - 3 Years
Job Location
Education
Bachelor of Arts(Arabic), Any Graduation
Nationality
Any Arab National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Welcome & greet the walk-in customers and inquire and understand his/her needs.
Customer Guidance & Managing Floor.
a) direct clients to alternative channels (Digital Channels).
b) ensure client have all needed docs before wasting time in waiting and taking queue.
c) Handle the customers in a pleasant manner and escort them to the concerned staff.
d) problems evaluation.
e) Customer anger management.
Branch Assistance and Support.
a) Ambassador to handle the QMS Tokens
b) Provide assistance to Help Desk counters.
c) Manage the Queue at teller counters and waiting time at customer service areas
Desired Candidate Profile
Broad knowledge of Retail Banking financial products & services
Fair knowledge of Operational Policies & Procedures
Excellent knowledge in alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
Excellent communication skills – to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
Good Knowledge of UAE banking practices, regulations & risks
Fair knowledge of service standards
Thorough Knowledge of all the Regulations issued by Central Bank of UAE
Knowledge of Cross Sales
Computer skills
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Arabic Customer Service
- Customer Support Specialist
- Arabic Speaking
- Customer Care Representative
- Communication Skills
- Help Desk Agent
SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C
Rec Agency
Mr Sufyan - Consultant
Abu Dhabi Sharjah, Abu Dhabi, United Arab Emirates (UAE)