Arabic/French-speaking Sales Advisor

INTELCIA

Later

The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they must also close sales.

Reporting to the team leader, his main responsibilities include:

• Receive incoming calls from customers
• actively listen to the interlocutors
• Identify their needs, analyze their requests and guide them
• Maintaining the highest quality of customer service
• To ensure the achievement of the project's quantitative and qualitative objectives.

Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.

Search profile

• Perfect mastery of the French language and Arabic, with good fluency in both spoken and written communication.
• Excellent argumentative skills.
• Business logic.
• Real sense of listening.
• Empathy is all evidence.

Experience required

Experience in inbound call handling is desirable