Arabic-Speaking Patient Care Manager (B2C Patient Coordination) Icloudhospital

Multiple Vacancies

Posted 17 min ago

Experience

1 - 3 Years

Monthly Salary

$700 - $800

Job Location

Remote (Company based out of Sohar, Salalah, Ibri - Oman)

Education

Any Graduation

Nationality

Any GCC National

Gender

Any

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

ABOUT US

CloudHospital Inc. is a Seoul-based global health-tech company offering:

  1. A Global Medical (Health & Aesthetics) Tourism Marketplace (B2C) connecting international patients with trusted hospitals and clinics worldwide.

  2. A Digital Technology & SaaS Platform (B2B) supporting hospitals, clinics, and doctors with seamless patient management solutions.

Job Details

Role: Arabic-Speaking Patient Care Manager (B2C Patient Coordination)

Location: Remote

Experience: 1–3 Years

Working Days: 5-day work week ($700/month) and 6-day work week ($800/month)

Culture: Transparent, fast-paced, patient-focused, and growth-oriented

ROLE OVERVIEW

We are seeking a dedicated, empathetic, and proactive Arabic-Speaking Patient Care Manager to support and convert inbound Arabic-speaking patient inquiries from around the world. You will own the end-to-end patient lead cycle — from first contact to confirmed hospital appointment — ensuring a smooth, trustworthy, and supportive experience for each patient. This role is fully remote and may involve working across multiple time zones.

KEY RESPONSIBILITIES

  1. Handle inbound Arabic-speaking patient leads via WhatsApp, email, calls, and platform chat.

  2. Understand patient needs (medical concerns, preferences, budget, and timelines) with clarity and empathy.

  3. Provide accurate treatment information (cost ranges, available doctors, procedures, and timelines) based on hospital-provided data.

  4. Match patients with suitable hospitals and doctors according to their medical requirements, expectations, and preferred countries.

  5. Coordinate and schedule consultations or appointments with the hospitals selected by the patient.

  6. Manage pre-consultation steps, including collecting medical reports, sharing hospital guidance, and setting expectations.

  7. Facilitate video or phone consultations between patients and hospitals when required.

  8. Maintain consistent follow-ups with active leads to improve engagement and conversion.

  9. Track and update all patient stages (New Inquiry → Engaged → Consultation → Decision → Appointment Confirmed).

  10. Handle and manage the entire lead cycle in Zoho CRM, ensuring complete, accurate, and real-time updates on all leads, activities, and notes.

  11. Achieve a minimum conversion KPI of 25%, measured as confirmed appointments from total qualified leads handled.

  12. Ensure timely handover of confirmed patients to hospitals or on-field care manager teams, with clear notes and expectations.

  13. Deliver culturally sensitive, high-quality customer service tailored to Arabic-speaking patients from diverse regions.

  14. Prepare weekly performance summaries (conversions, active leads, follow-up status, and response times).

  15. Collaborate with internal teams to improve scripts, workflows, and the overall patient experience.

Desired Candidate Profile

WHAT WE’RE LOOKING FOR

  1. Native or fluent Arabic speaker (GCC dialect familiarity preferred).

  2. Strong command of English for internal communication and documentation.

  3. Experience in patient coordination, customer service, medical tourism, healthcare support, or care management is a plus.

  4. Excellent communication skills, with the ability to build trust quickly and explain information clearly.

  5. Highly organized and comfortable managing multiple patients and follow-ups simultaneously.

  6. Strong ownership mindset and ability to consistently meet performance KPIs, including a minimum 25% conversion benchmark.

  7. Ability to work independently in a remote, fast-paced, and target-oriented environment, often across multiple time zones.

  8. Tech-savvy and confident using digital tools; prior experience with Zoho CRM is a strong advantage.

WHY JOIN US

  1. Work remotely while supporting real patient journeys across the Arabic-speaking world.

  2. Be part of a fast-growing international health-tech platform operating in 30+ countries and 35+ languages.

  3. Collaborate with a multicultural team and gain exposure to global healthcare and medical tourism.

  4. Contribute to making global healthcare more accessible, transparent, and patient-centric for Arabic-speaking communities.

Employment Type

    Full Time

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • ArabicSpeaking Patient Care Manager
  • Arabic Speaking
  • Arabic Customer Support
  • Arabic Customer Service
  • Arabic Language
  • Medical Tourism
  • Healthcare Coordination
  • Patient Coordination
  • Patient Handling

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Icloudhospital

CloudHospital Inc. is a Seoul-based global health-tech company offering: 1. A Global Medical (Health & Aesthetics) Tourism Marketplace (B2C) connecting international patients with trusted hospitals and clinics worldwide. 2. A Digital Technology & SaaS Platform (B2B) supporting hospitals, clinics, and doctors with seamless patient management solutions.