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Experience
8 - 12 Years
Job Location
Other - United Arab Emirates (UAE)
Education
MBA/PG Diploma in Business Mgmt(Information Technology)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Omnichannel & Customer Experience (CX) Architect Designs seamless customer journeys integrating voice and digital touchpoints. Map and redesign customer journeys Define omnichannel engagement strategy Integrate CRM with call center systems Implement self-service (chatbots, IVR optimization) Define CX metrics (NPS, CSAT, CES) 8+ years in CX and digital transformation
Desired Candidate Profile
- Education: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- Work Experience: Minimum 8-10 years of experience in CX, omnichannel architecture, or a related field.
- Technical Skills: Expertise in CRM systems (e.g., Salesforce, Microsoft Dynamics), contact center platforms, and integration technologies (e.g., APIs, middleware).
- Hard Skills: Proficiency in designing and implementing omnichannel solutions, understanding of data analytics and customer journey mapping.
Employment Type
- Full Time
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Marketing
- Brand Management
- Marketing Research
- Digital Marketing
Keywords
- CX Technology Lead
- API Integration
- Digital Experience Architect
- Digital Transformation Architect
- CRM Systems
- CX Architect
- Customer Experience Strategist
- Digital Transformation
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreRizwana Ashfaq Ashfaq - Manager- Talent Acquisition
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)