Assistant Director of Engineering

AccorHotel

Maintains and operates equipment at optimum effectiveness, efficiency and safety.

Establishes and manages an effective rooms maintenance program.

Ensures compliance with all Engineering departmental policies, standards and procedures.

Manages department's controllable expenses to achieve or exceed budgeted goals.

Select and order or purchase new equipment, supplies, and furnishings.

Inspect and evaluate the physical condition of facilities in order to determine the type of work required.

Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

Supervises the day to day operations of Engineering.

Maintains accurate logs and records as required.

Assists in effectively planning, scheduling and evaluating preventative maintenance programs.

Handles guest problems and complaints effectively.

Empowers employees to provide excellent customer service.

Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Helps establish priorities for total property maintenance needs.

Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees.

Ensures employees are treated fairly and equitably.

Strives to improve service performance.

Provides feedback to employees based on observation of service behaviours.

Supervises employee's ability to execute departmental and property emergency procedures.

Reviews employee satisfaction results to identify and address employee problems or concerns.

Solicits employee feedback.

Helps ensure regulatory compliance to facility regulations and safety standards.

Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and support the appraisal process.

Ensures property policies are administered fairly and consistently.