Assistant Front Desk Manager Four Seasons Hotel

About the Role
Join our pre-opening Front Desk team as Assistant Front Desk Manager at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Front Desk Manager, you will help establish front desk operations and supervise daily guest service activities, ensuring seamless arrivals, departures, and memorable guest experiences.

What You Will Do

• Support pre-opening tasks including setup of front desk systems, SOP development, and recruitment and training of front desk colleagues.

• Oversee day-to-day operations of the front desk, ensuring efficient check-in, check-out, and personalized guest service.

• Supervise and support Front Desk Agents, ensuring service excellence and professional appearance at all times.

• Handle guest complaints and service recovery professionally and proactively.

• Assist in maintaining accurate guest records, billing procedures, and front desk reporting.

• Monitor lobby activity and coordinate closely with Concierge, Housekeeping, and other departments to anticipate guest needs.

• Support the implementation of service standards and guest engagement initiatives.

• Prepare reports and contribute to departmental planning to support operational efficiency.

What You Bring

• Previous front desk or guest services leadership experience within luxury hospitality, ideally with pre-opening exposure.

• Strong leadership, coaching, and communication skills.

• Excellent problem-solving skills and guest service mindset.

• Proficiency in PMS (Opera preferred) and related front office systems.

• Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.