Assistant Front Office Manager

AccorHotel

Posted on 8 Oct

Experience

1 - 7 Years

Job Location

Egypt - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Oversee daily operations of Front Office, Concierge, functions

Collaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfaction

Implement and maintain service standards across all front office areas

Develop strategies to maximize profitability while ensuring guest satisfaction

Train, mentor, and supervise front office staff to deliver exceptional customer service

Handle guest complaints and concerns promptly and professionally

Assist in creating and implementing front office policies and procedures

Monitor and analyze key performance indicators to improve efficiency and guest satisfaction

Ensure compliance with all safety and security protocols

Participate in regular management meetings and contribute to the overall success of the hotel

Desired Candidate Profile

Proven experience in front office management or a similar role in the hospitality industry

Strong leadership and interpersonal skills with the ability to motivate and guide a team

Excellent problem-solving abilities and a creative approach to enhancing guest experiences

Understanding of housekeeping operations and their impact on front office efficiency

Demonstrated ability to maintain and improve service standards

Bachelor's degree in Hospitality Management or related field (preferred)

Proficiency in hotel management software and property management systems

Excellent communication skills, both verbal and written

Detail-oriented with strong organizational and multitasking abilities

Flexibility to work various shifts, including nights, weekends, and holidays

Ability to remain calm and professional in high-pressure situations

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Assistant Front Office Manager

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AccorHotel

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.

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https://jobs.smartrecruiters.com/AccorHotel/744000086152095-assistant-front-office-manager