Assistant Guest Experience Manager, Four Seasons Red Sea Four Seasons Hotel

The Role of the Guest Experience Assistant Manager

As Guest Experience Assistant Manager, you will play an integral role within the Guest Experience team, ensuring every guest is cared for from arrival to departure. As part of the first and last impression of the resort, this high-profile department carries a special responsibility in delivering exceptional and personalized luxury experiences in line with Four Seasons standards.

You will respond to a wide variety of guest requests by accurately assessing guest needs and preferences while adding thoughtful personal touches to maximize guest satisfaction. This role requires a strong passion for service excellence, attention to detail, and the ability to anticipate guest expectations while maintaining the highest levels of professionalism and hospitality.

Handling all guest interactions with warmth, professionalism, and genuine care, you will accommodate special requests whenever possible, resolve guest concerns efficiently, and assist guests with inquiries related to resort services, operating hours, resort experiences, transportation, dining reservations, and local recommendations. Guest interactions will take place both in person and over the phone, requiring excellent communication and interpersonal skills.

Four Seasons Resort Red Sea at Shura Island

Located on the stunning Shura Island, part of the visionary Red Sea destination on the western coast of Saudi Arabia, Four Seasons Resort Red Sea offers an ultra-luxury hospitality experience surrounded by pristine beaches, crystal-clear waters, and breathtaking natural beauty.

The resort combines world-class luxury with exceptional personalized service, offering guests unforgettable experiences through elegant accommodations, elevated dining concepts, wellness facilities, and curated resort experiences that reflect the renowned Four Seasons service culture.

Area of Responsibility Rooms Division & Guest Experience

• Ensure exceptional guest experiences throughout all stages of the guest journey.
• Handle guest requests, concerns, and special arrangements promptly and professionally.
• Coordinate closely with Front Office, Concierge, Housekeeping, and other operational departments to ensure seamless service delivery.
• Support VIP arrivals, special occasions, and personalized guest experiences.
• Maintain strong knowledge of resort facilities, services, and experiences to confidently assist guests.
• Monitor guest satisfaction and contribute to service recovery efforts when needed.

Guest Relations

• Build meaningful relationships with guests through personalized and engaging interactions.
• Anticipate guest needs and exceed expectations through proactive service.
• Ensure all guest communications are handled accurately and efficiently.
• Promote Four Seasons culture and service standards at all times.

Knowledge and Skills

• Bachelor s degree preferred, ideally in Hospitality Management.
• Minimum 2 years of experience within Rooms Division or Guest Experience operations in a luxury hotel or resort environment.
• Engaging personality with strong interpersonal and communication skills.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Proficiency in Opera PMS preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills in English; Arabic is an advantage.
• Passion for luxury hospitality and personalized guest service.

Saudization Opportunity

In line with Saudi Vision 2030, Saudi Nationals are strongly encouraged to apply. Four Seasons Resort Red Sea at Shura Island is committed to developing local talent through exceptional career growth and learning opportunities within luxury hospitality.

What to Expect

• Competitive Net Salary in a Tax-Free Environment
• Housing provided
• Transportation provided
• 30 Days Vacation
• 10 Public Holidays per Year
• Paid Home Leave Tickets
• Complimentary Employee Meals
• Medical Insurance
• Life Insurance
• Employee Assistance Program
• Worldwide Complimentary Room Nights with Four Seasons
• Laundry/Dry Cleaning Provided for Work Attire
• Growth & Development Opportunities