Assistant IT Manager - Fairmont The Red Sea
AccorHotel
Employer Active
Posted on 7 Apr
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices.
- Assist in maintaining system availability, performance, and security across all hotel departments.
- Provide technical support and troubleshooting for hardware, software, and network-related issues.
- Support system integrations between PMS, POS, Finance, Sales, F&B, and third-party applications.
- Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures.
- Monitor system performance and proactively escalate issues to minimize operational downtime.
- Support new system implementations, upgrades, patches, and testing activities.
- Maintain accurate IT documentation, asset registers, licenses, and configuration records.
- Assist with vendor coordination, service contracts, and support agreements.
- Support user access management, system permissions, and onboarding/offboarding processes.
- Provide IT support during critical hotel operations, pre-opening activities, and special events.
- Ensure compliance with Accor IT standards, cybersecurity requirements, and local regulations.
- Support IT audits, risk assessments, and compliance reporting.
- Promote IT best practices and provide basic system training to hotel colleagues.
- Act as a deputy to the IT Manager when required, supporting leadership and decision-making.
- Maintain strong communication with department heads to understand and support operational technology needs.
- Uphold data protection, confidentiality, and information security standards at all times.
Desired Candidate Profile
Degree or diploma in Information Technology, Computer Science, or a related field preferred.
- Minimum 3 5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities.
- Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support.
- Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals.
- Familiarity with system integrations, cloud-based applications, and vendor management.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work flexible hours, including on-call support when required.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Assistant IT Manager - Fairmont The Red Sea
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AccorHotel
Raffles & Fairmont The Red Sea, positioned in the Kingdom s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.