Assistant IT Manager Hilton Hotels

As an Assistant IT Manager, you will manage the IT function independently to ensure the quality, availability, and security of IT systems for both the hotel and its Guests. Your efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, you will perform the following tasks to the highest standards:

• Ensure consistently strong operational support for all hotel IT systems and users, minimizing downtime and maximizing system availability

• Provide hands-on technical support for hardware, software, network, and telephony issues

• Maintain excellent product and system knowledge, leveraging it to deliver full system benefits across departments

• Ensure compliance with all legal requirements on IT governance, security, and data protection

• Diagnose and resolve IT issues quickly and effectively, escalating to external vendors when necessary

• Proactively identify current and future IT needs and implement cost-effective solutions

• Maintain accurate documentation of IT assets, configurations, and system processes

• Build and maintain strong working relationships with all hotel departments to support operational needs

• Manage IT-related budgets, procurement, and vendor contracts to ensure value and efficiency

What are we looking for?

Assistant IT Managers serving Hilton brands are always working on behalf of our Guests and supporting fellow Team Members. To successfully fulfil this role as the sole IT representative in the hotel, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous relevant hotel experience in a similar role required.

• Strong working knowledge of Microsoft systems and hands-on experience with hardware, software, networking, databases, telephony, and enterprise applications.

• Familiarity with hotel applications such as Fidelio and Micros.

• Experience in planning, implementing, and managing IT infrastructure and operations, with the ability to troubleshoot complex technical issues and provide effective solutions.

• Solid understanding of cloud solutions, IT systems, networks, and cybersecurity protocols, including compliance and data protection regulations.

• Ability to plan ahead, anticipate potential issues, and implement contingency solutions when necessary.

• Strong leadership, communication, and interpersonal skills, with the ability to work independently as the sole IT representative and effectively support both guests and team members.

• Experience managing IT projects, budgets, and vendor relationships, with strong organizational and prioritization skills.

• Up-to-date technical knowledge of IT infrastructure trends and technologies, including system development methodologies and business applications.

• A proactive and flexible approach to work, with the ability to adapt to changing priorities, respond quickly to unexpected issues, and recommend innovative solutions to continuously improve IT operations.

It would be advantageous in this position if you demonstrate the following capabilities and attributes:

• A degree in Information Technology, Computer Science, or a related field.

• Strong problem-solving skills with the ability to resolve issues independently

• Excellent attention to detail and accuracy in all tasks

• High level of IT proficiency and eagerness to stay updated on new technologies

• Self-motivated with a willingness to continuously develop skills and grow professionallybr> br>

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedica

ted to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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