Assistant Laundry Manager Hilton Hotels

As a Laundry Manager, you will be responsible for performing the following tasks to the highest standards:

• Enforces policies, procedures, rules and regulations as per hotel standards
• Responsible for the proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed
• Develop and implement standard operating procedure, as well as production and quality standard
• Follow up with engineering department on preventive maintenance and repair orders
• Assist Laundry Manager for preparing departmental budget and goals programmed
• Provide training to laundry employees and take corrective action when performance is not satisfactory
• Ensure that laundry employees are knowledgeable about hotel s services and facilities
• Monitor employee attendance and manpower planning to meet activities in the hotel and in order to maintain cost effectiveness
• Resolve all guest complaints and recommend improvement in operation in order to develop better service standards
• Assists in standardizing the method in which laundry tasks will be performed.
• Makes recommendations to the Laundry Manager / Director of Housekeeping.
• Manage customer service issues quickly and effectively.
• Responsible for proper running of equipment and proper amounts of chemicals.
• Train, develop, and appraise the laundry team and Carry out stock takes as per management policy.
• Assists in the recruitment and selection of laundry personnel.
• Assigns schedules and duties to laundry staff as per business needs.
• Assists in determining staffing requirements necessary to meet the Laundry Department's needs.
• Performs other duties as assigned and able to carry out any other reasonable task u>set/u> by the hotels management.