Assistant Laundry Manager Crowne Plaza Hotels & Resorts

Job Summary

As Assistant Laundry Manager, you ll support the Laundry Manager in overseeing daily laundry operations to ensure high standards of cleanliness, quality, and efficiency. You ll help manage the laundry team, maintain equipment, and ensure timely delivery of linens and uniforms all while upholding IHG s commitment to True Hospitality and guest satisfaction.

Key Responsibilities

Assist in supervising daily laundry operations, including washing, drying, ironing, and folding.

Support and lead the laundry team, ensuring adherence to safety and hygiene standards.

Monitor and maintain laundry equipment, coordinating timely repairs and preventive maintenance.

Manage inventory of linen, chemicals, and laundry supplies to prevent shortages.

Ensure compliance with environmental and health regulations, including chemical handling.

Assist in training, coaching, and motivating staff to deliver consistent quality service.

Maintain accurate records of laundry operations, including production, damage, and loss reports.

Collaborate with housekeeping and other departments to meet linen requirements and timelines.

Help implement continuous improvement initiatives to enhance efficiency and quality.

Required Skills & Qualifications

Previous experience in laundry operations, preferably in a supervisory role within hospitality.

Good knowledge of laundry equipment, chemicals, and cleaning techniques.

Strong leadership and team management skills.

Attention to detail and commitment to quality.

Ability to work efficiently under pressure and meet deadlines.

Basic computer skills for record-keeping and reporting.

Knowledge of health and safety standards related to laundry operations.

What We Offer

Competitive salary and benefits.

Opportunities for career growth within IHG s global network.

A supportive work environment focused on teamwork and respect.

The chance to contribute to delivering exceptional guest experiences.