Assistant Manager - Asset Application Support
Qiddiya Investment Company
Employer Active
Posted on 15 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Assist in managing L2 support activities across asset applications, ensuring SLA compliance and timely resolution.
- Provide direct support for escalated incidents and service requests.
- Maintain and update support documentation and knowledge base articles.
- Monitor application performance and report recurring issues to the Manager.
- Coordinate with vendors and service providers for issue resolution and updates.
- Support onboarding and training of new team members and L0/L1 support staff.
- Collaborate with Application Design & Delivery teams to test and validate fixes and enhancements.
- Participate in root cause analysis and problem management initiatives.
Desired Candidate Profile
Education
- Bachelor s degree in IT, Computer Science, or related field.
- 4 6 years of experience in application support, preferably in hospitality, retail, or entertainment sectors.
Experience supporting systems such as ticketing, POS, leasing, and park management
Company Industry
- Entertainment
- Recreation
- Theme Parks
Department / Functional Area
- IT Software
Keywords
- Assistant Manager - Asset Application Support
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Qiddiya Investment Company
https://apply.workable.com/qiddiya-investment-company-1/j/C09133704D/