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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Guest Service & Experience
- Ensure all guests receive personalized, anticipatory, and discreet service throughout their stay.
- Handle VIP, long-stay, and repeat guests, ensuring all preferences and special requests are met.
- Resolve guest concerns promptly and effectively, maintaining high guest satisfaction scores.
- Coordinate with other departments (Housekeeping, F&B, Concierge, Front Office) to deliver seamless service.
Operations Management
- Assist in managing day-to-day Butler operations to ensure smooth service delivery.
- Supervise butlers on duty, ensuring grooming, service etiquette, and SOP compliance.
- Prepare daily guest reports, arrival/departure lists, and special request summaries.
- Ensure villas/suites are set up according to guest preferences before arrival.
Team Leadership & Training
- Support recruitment, onboarding, and training of new butler colleagues.
- Conduct regular briefings and refresher trainings to maintain service standards.
- Mentor and motivate the team to deliver exceptional guest experiences.
- Assist in scheduling, duty rosters, and performance evaluations.
Administration & Standards
- Maintain accurate records of guest profiles and preferences.
- Assist with budget preparation and cost control for the department.
- Uphold health, safety, and hygiene standards across Butler operations.
- Ensure compliance with hotel policies, procedures, and brand service standards.
Desired Candidate Profile
Diploma/Degree in Hospitality Management or related field.
Minimum 3 5 years experience in luxury hospitality, with at least 2 years in Butler/Guest Service leadership role.
Strong knowledge of luxury service standards and VIP protocol.
Excellent communication skills in English (additional languages preferred).
Exceptional interpersonal skills with a guest-centric mindset.
Leadership ability with proven experience in team supervision and training.
Flexible, adaptable, and able to work in a remote island environment.
Island resort setting requires adaptability to remote living and tropical climate.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Company Industry
Department / Functional Area
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