Assistant Manager - Call Center Sales

Almosafer

Posted on 10 Sep

Experience

5 - 6 Years

Job Location

Giza - Egypt

Education

Any Graduation(), MBA/PG Diploma in Business Mgmt

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Sales & Strategy:

  • Develop and implement sales strategies to meet or exceed company revenue targets.
  • Manage and optimize the full sales funnel from lead generation to final conversion.
  • Improve team performance through KPIs such as Lead Response Time, Call Handling Time, First Call Resolution, and Conversion Rates.

Call Center Operations:

  • Supervise and support an inbound and/or outbound call center sales team.
  • Monitor and evaluate call quality and sales scripts to ensure alignment with brand standards and compliance.
  • Optimize dialer strategies, call scheduling, and lead segmentation for maximum outreach efficiency.
  • Track and report key metrics: calls per agent, contact rate, conversion rate, average talk time, and abandonment rate.

Team Leadership & Development:

  • Coach, mentor, and lead a high-performance sales team to improve skills and conversion success.
  • Set daily, weekly, and monthly goals; conduct performance reviews and provide regular feedback.
  • Organize training sessions focused on product knowledge, objection handling, and upselling techniques.

Analytics & Reporting:

  • Track sales metrics and KPIs such as:

- Call-to-Lead Ratio

- Lead-to-Customer Conversion Rate

- Sales per agent

- Revenue per Call

- Average Handling Time (AHT)

  • Provide actionable insights through CRM and call analytics tools.
  • Prepare performance dashboards and reports for senior management.


Desired Candidate Profile

  • Bachelor s degree in related field. MBA or specialized training in sales/call center operations is a plus.
  • 5+ years in sales roles, with 2+ years in a call center-based sales leadership role.
  • Proven track record of improving conversion rates and meeting sales KPIs.
  • Proficient in CRM tools.
  • Familiarity with call center software.
  • Strong data analysis and reporting skills using Excel, Power BI, or similar.
  • Excellent communication, coaching, and interpersonal skills.
  • Results-driven, highly organized, and resilient under pressure.
  • Strong leadership with the ability to drive a performance culture


Company Industry

  • Airlines
  • Aviation

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Assistant Manager - Call Center Sales

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Almosafer

https://wuzzuf.net/jobs/p/qgyepby9t234-sales-manager-almosafer-giza-egypt