Assistant Manager - Customer Fulfilment Rak Bank

Posted on 24 Oct

Experience

5 - 9 Years

Education

Bachelor of Commerce(Commerce), Bachelor of Arts(Economics)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What You ll Be Doing:

  • Lead and manage SWIFT payment processing operations, ensuring accuracy, timeliness, and compliance.
  • Drive and support payment-related projects, including system upgrades, regulatory implementations, and process enhancements.
  • Perform testing and contribute towards change management activities within the payments domain, ensuring minimal disruption to BAU.
  • Collaborate with technology and business teams to implement ISO20022 standards and other payment innovations.
  • Manage onshore and offshore teams, ensuring resource optimization and service continuity.
  • Generate ideas for continuous improvement and innovation to align the unit with global standards.
  • Monitor key performance indicators and implement improvements to enhance operational efficiency.
  • Ensure compliance with all relevant banking regulations and payment industry standards.
  • Identify and mitigate operational risks, proposing and implementing effective solutions.
  • Promote cross-functional learning and development to build a resilient and agile team.
  • Leverage automation and digital tools to streamline payment operations and reduce manual errors.

Desired Candidate Profile

What We Are Looking For:

  • Bachelor s degree in finance, Business Administration, Economics, or a related field.
  • Professional certifications in payments (e.g., SWIFT Certified ISO20022 Payments Expert, CertPAY) are highly preferred.
  • Minimum of 5 7 years of experience in payment operations, SWIFT processing, and project/change management within banking or financial services.
  • Strong understanding of payment systems, regulatory frameworks, and industry standards.
  • Proven track record in managing cross-functional teams and delivering complex payment projects.
  • In-depth understanding of SWIFT messaging formats and ISO20022 standards.
  • Proven experience in managing payment-related projects and change initiatives.
  • Strong knowledge of testing methodologies and change control processes in financial services.
  • Familiarity with banking systems and payment platforms.
  • Ability to optimize processes for accuracy, speed, and compliance.
  • Experience in managing diverse teams across geographies, fostering collaboration and accountability.
  • Exceptional interpersonal and stakeholder management skills.
  • Commitment to delivering high-quality service and resolving issues promptly.
  • Dedication to continuous professional growth and team capability building.

Company Industry

Department / Functional Area

Keywords

  • Assistant Manager - Customer Fulfilment

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