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Experience
5 - 10 Years
Monthly Salary
AED 5,500 - 6,500 ($1,486 - $1,756)
Job Location
Education
MBA/PG Diploma in Business Mgmt(HR/Industrial Relations, Marketing)
Nationality
Any Arab National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Proactively address and resolve complex customer issues, escalating to senior management only when necessary to ensure customer satisfaction and retention.
- Analyze customer feedback and complaints to identify trends, root causes, and areas for service improvement, driving initiatives to enhance the customer experience.
- Lead and mentor a team of customer service representatives, providing coaching, training, and performance evaluations to foster a high-performing team.
- Develop and implement customer service strategies, policies, and procedures to ensure consistency and efficiency across all customer interactions.
- Manage and maintain customer relationship management (CRM) systems, ensuring data accuracy and utilizing data insights to optimize customer interactions.
- Collaborate with cross-functional teams, such as sales, marketing, and product development, to align customer service efforts with overall business objectives.
- Monitor and analyze key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution, taking corrective actions as needed.
- Handle escalated customer complaints and disputes, finding mutually beneficial resolutions, and minimizing negative impact to the business.
- Stay updated on industry best practices, customer service trends, and emerging technologies to continuously improve customer service delivery.
- Prepare and present reports on customer service performance, identifying areas of success and opportunities for improvement to senior management.
Desired Candidate Profile
- Exhibits excellent communication and interpersonal skills, capable of building rapport with customers and internal stakeholders.
- Demonstrates proficiency in data analysis and reporting, able to identify trends and insights to improve customer service performance.
- Fluent in English and any other language, both written and spoken, depending on the target market. Arabic preferred.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Service
ZULEKHA HOSPITAL LLC
Zulekha Hospitals, UAE (JCI Accredited and Winner of Dubai Quality Award) is the largest Healthcare provider in the region. Our chain of healthcare includes 2 multi-disciplinary Hospitals at Sharjah & Dubai, 4 Medical centers and 3 pharmacies. We have super specialty units like Cardiac Care, ICU and NICU with excellent Diagnostic facilities.
Sathish - HR Executive
P O Box 457 Sharjah Ruwi, Dubai, United Arab Emirates (UAE)