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Experience
3 - 8 Years
Education
Bachelor of Business Administration(Management), MBA/PG Diploma in Business Mgmt(HR/Industrial Relations)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking an experienced and dynamic Assistant Manager Egypt Service Centre to drive employee engagement initiatives and enhance service excellence across our Egypt Service Centre.
This role will act as a key partner to HR and operational leadership, ensuring a seamless employee experience, strong engagement culture and data-driven decision-making. The ideal candidate brings solid experience in employee engagement and service center environments, with strong analytical and presentation capabilities.
Responsibilities:
- Design, plan and execute employee engagement and recognition programs aligned with organizational objectives.
- Lead engagement initiatives across the Egypt Service Centre, ensuring cultural relevance and operational excellence.
- Analyze engagement surveys, employee feedback and HR metrics to generate data-driven insights and recommendations.
- Develop and maintain dashboards and reports using advanced Excel and Google Sheets.
- Create impactful leadership presentations highlighting engagement performance, trends and strategic recommendations.
- Support and enhance employer branding initiatives in collaboration with Talent Acquisition.
- Leverage HR systems (e.g., SAP) to monitor engagement metrics and measure initiative effectiveness.
- Collaborate with facility teams, vendors and cross-functional stakeholders to ensure seamless execution of engagement activities.
- Continuously improve internal communication strategies to strengthen transparency and connection.
- Identify opportunities to enhance employee experience and service center engagement frameworks.
Skills:
- Engagement strategy & execution
- Advanced HR analytics & dashboarding
- Executive insight presentation
- Service centre experience optimization
- HR systems proficiency (SAP preferred)
- Employer branding activation
- Vendor coordination & oversight
- Project & initiative management
Desired Candidate Profile
Qualifications & Profile Requirements:
- Bachelor s degree in Human Resources, Business Administration or related field.
- Minimum 3+ years of experience in HR engagement, employee experience or service center environments.
- Previous background within a service center and employee engagement function is essential.
- Proven experience in designing and executing engagement initiatives.
- Advanced proficiency in Microsoft Excel and Google Sheets (pivot tables, dashboards, advanced formulas, reporting automation).
- Strong ability to develop executive-level presentations.
- Experience using HR systems such as SAP is preferred.
- Excellent written and verbal English proficiency.
- Strong analytical, organizational and stakeholder management skills.
- Ability to operate in a fast-paced, performance-driven environment
Company Industry
- Travel
- Tourism
Department / Functional Area
- HR
- Human Relations
- Industrial Relations
Keywords
- Assistant Manager - Employee Relations
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Almosafer
At Almosafer (part of Seera Group), We re not just part of the travel industry, we re helping shape its future. As Saudi Arabia s leading travel company, we serve millions across every segment of the travel and tourism ecosystem. Rooted in our name Almosafer, meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region. We re united by a bold vision: To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond. Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
https://jobs.almosafer.com/job/Cairo-Assistant-manager-Employee-Relations/1373895033/