Assistant Manager - Event Management Systems

Qiddiya Investment Company

Key Responsibilities

• Support the design and delivery of event management systems, ensuring alignment with business needs and objectives.
• Gather and analyze business requirements in collaboration with stakeholders, contributing to solution identification and tender processes.
• Participate in workshops with users, vendors, and integrators to refine requirements, solution designs, and integration plans.
• Contribute to detailed documentation, including requirements, solution architecture, test plans, and operational handover materials.
• Support integration between Cvent, Microsoft CRM, SAP, and AR platforms to enable seamless event management, B2B lead handling, revenue entry, and billing/collections.
• Assist in overseeing the complete delivery lifecycle, ensuring timely deployment and high-quality outcomes.

Operations & Support

• Coordinate with application operations teams to facilitate smooth handover and ongoing system support.
• Provide Level 2 support for event management applications, collaborating with vendors for Level 3 issue resolution.
• Monitor system performance, contribute to improvement initiatives, and proactively address operational risks.

Coordinate project schedules and resources to ensure continuity of operations and stakeholder satisfaction

Experience

• Bachelor s degree in Information Technology
• 5-7 years IT experience in application design, delivery, and support, preferably within event management, CRM, or finance integration domains.
• Hands-on experience with event management platforms (preferably Cvent) and B2B CRM solutions (Microsoft CRM).
• Proven ability to deliver and support integrations with SAP for revenue management and billing.