Assistant Manager - Guest Services

Al Bandar Rotana & Al Bandar Arjaan by Rotana

As an Assistant Manager - Guest Services, you are responsible to ensure a high level of guest satisfaction while maintaining hotel profitability by all section team members and providing information to guests and visitor s inquiries. Furthermore your role is to coordinate all guest requests for special arrangements or services, courteously and efficiently and your role will include key responsibilities such as

• Promote a helpful and professional image to the client and give full co-operation to any customer requiring assistance with a prompt, caring and helpful attitude
• Prioritize and perform accordingly, ensuring guest requirements are handled immediately with speed and efficiency
• Control departmental expenses through proper analysis and planning of manpower needs, purchases and usage of materials and supplies
• Review designated in house guest list and be familiar with guest names, room location, special requests and profile history
• Assure and assist Team Leaders of Guests Services to legibly document all pertinent information in guest request / comments log(s) and update log books and guest profiles according to the established standards
• Maintain an awareness of competitor s services and rate structure by conducting frequent comparisons of the Guest Service Departments