Assistant Manager - Housekeeping Hyatt Hotel

Duties and responsibilities related to the Assistant Manager - Housekeeping role:

• Assist the Housekeeping Manager in overseeing and managing all daily operations of the Housekeeping department, including guest rooms, public areas, laundry, and staff facilities.
• Conduct regular and rigorous inspections of guest rooms, suites, VIP areas, and public spaces to ensure they meet the hotel's impeccable standards of cleanliness, maintenance, and presentation.
• Supervise and manage specialized cleaning programs, such as deep cleaning schedules, carpet shampooing, and marble polishing.
• Ensure strict adherence to all health, safety, and hygiene (HACCP) protocols throughout the department.
• Manage the evening turndown service, ensuring it is performed efficiently and to the highest standard for all occupied rooms.
• Assist in creating staff schedules, assigning daily duties, and managing departmental payroll and overtime.
• Train, coach, and mentor housekeeping supervisors and attendants, providing continuous guidance and feedback to enhance their performance.
• Conduct performance appraisals, identify training needs, and handle employee counseling and disciplinary procedures in coordination with HR.
• Lead daily briefings and team meetings to communicate goals, special requests, and hotel occupancy status, fostering a positive and motivated work environment.
• Manage and control inventory levels for all housekeeping supplies, including linens, towels, guest amenities, and cleaning chemicals, placing orders as needed.
• Assist the Housekeeping Manager in preparing the annual departmental budget and actively work to control costs and manage expenses within the allocated budget.
• Prepare and maintain accurate records and reports, such as room occupancy, discrepancy reports, and maintenance logs.
• Oversee the "lost and found" procedure, ensuring all items are logged, stored securely, and handled according to hotel policy.
• Address and resolve any guest complaints or special requests related to housekeeping with professionalism, empathy, and efficiency.
• Liaise closely and maintain seamless communication with the Front Office team to ensure accurate and timely updates on room statuses (clean, inspected, out-of-order).
• Coordinate effectively with the Engineering/Maintenance department to report any defects and ensure prompt repairs are completed in guest rooms and public areas.
• Collaborate with other departments, such as F&B and Events, to meet their specific housekeeping requirements for functions and outlets.