Assistant Manager

Qiddiya Investment Company

Key Responsibilities

• Install, configure, and maintain the comprehensive suite of ArcGIS Enterprise components, including Portal, Server, Data Store, and Web Adaptor, ensuring optimal performance and availability.

• Proactively troubleshoot and resolve a variety of complex issues alongside relevant teams, focusing on publishing, services, Single Sign-On (SSO), certificates, networking, and overall system performance to maintain high levels of service and user satisfaction.

• Collaborate effectively with IT professionals to manage and optimize server configurations, networks, firewall settings, Web Application Firewalls (WAF), cloud infrastructure, and ensure robust system security protocols are in place.

• Support a variety of basic GIS application development workflows including the use of REST APIs, web maps, custom applications, and integrations, helping to drive innovation and enhance user engagements.

• Manage user support tickets efficiently, maintain comprehensive documentation, and oversee operational monitoring to ensure a smooth and effective user experience across the GIS platform.