Assistant Manager - Key Accounts (Waste Management)

Confidential Company

We are seeking a highly motivated and experienced Assistant Manager - Key Accounts to join our waste management operations team. The ideal candidate will have a proven track record in managing operations, building client relationships, and improving process efficiency. This role involves ensuring the effective execution of waste collection, disposal, and related operations while maintaining high client satisfaction levels and operational excellence.

Client Relationship Management:
-Act as the primary point of contact for key clients, ensuring their needs are met with high-quality service.
-Develop and maintain strong client relationships to enhance customer satisfaction and retention.
-Address and resolve client concerns promptly and professionally.

Operational Oversight:
-Develop and implement operational strategies to improve service efficiency and reduce costs.
-Oversee route optimization, resource utilization, and waste collection/disposal schedules to maximize operational effectiveness.
-Supervise and coordinate work plans for field teams, ensuring compliance with project requirements and company standards.
-Monitor and report on project performance, identifying areas for improvement and implementing corrective actions where needed.

Team Leadership:
-Organize, distribute, and supervise tasks among team members to ensure timely and efficient operations.
-Conduct regular performance assessments of team members and identify training needs to enhance skills and productivity.
-Foster a positive and collaborative work environment, motivating the team to achieve organizational goals.

Reporting and Documentation:
-Prepare and submit weekly and monthly reports on operational metrics, incidents, and resource usage.
-Maintain accurate records of employee time sheets, material requests, and operational expenses.
-Ensure compliance with health, safety, and environmental regulations and report incidents promptly.

Budget and Resource Management:
-Manage and control operational budgets, including petty cash, ensuring expenditures are within approved limits.
-Prepare material and equipment requests in advance and coordinate with procurement teams for timely availability.