Assistant Manager, MI & Analytics
Atlantis
Employer Active
Posted on 30 Oct
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Manage daily, weekly, and monthly performance reports for Contact Centre operations, ensuring data accuracy and timely delivery.
- Analyze key performance indicators (KPIs) to identify operational trends and performance improvement opportunities.
- Develop data visualization dashboards using tools such as Power BI, Tableau, or Looker.
- Partner with leadership to forecast demand, optimize resource planning, and improve service efficiency.
- Conduct root-cause analysis on variances in service metrics like AHT, occupancy, and customer satisfaction.
- Provide recommendations to enhance contact centre performance through data-driven insights.
- Maintain data integrity by verifying data sources and implementing quality control procedures.
- Support automation of reporting processes and identify areas for technological enhancement.
- Work collaboratively with IT, Finance, and Operations teams to ensure alignment on business objectives.
Skills Set
- Data Analysis and Business Intelligence
- Reporting and Visualization (Power BI, Tableau, Excel)
- Forecasting and Trend Analysis
- Contact Centre Operations Understanding
- Performance Monitoring and KPI Management
- Process Optimization and Automation
- Cross-functional Collaboration
Why Join Us
- Tax-free salary and exceptional benefits in a world-class resort environment.
- Generous food and beverage privileges and exclusive discounts across Kerzner International.
- Comprehensive health and dental insurance, annual flights home, and life insurance.
- Access to world-class training, professional development, and internal mobility opportunities.
- Be part of an inspiring multicultural team shaping unforgettable guest experiences every day.
Desired Candidate Profile
Ideal Profile
- Bachelor s degree in Business, Data Analytics, Mathematics, or Hospitality Management.
- 2 4 years of experience in reporting, management information (MI), or analytics within a Contact Centre or hospitality environment.
- Strong command of Excel (pivot tables, formulas, macros) and proficiency in visualization tools such as Power BI, Tableau, or Looker.
- Understanding of contact centre KPIs, forecasting, and workforce management.
- Excellent communication, analytical thinking, and presentation skills.
- Ability to handle large data sets and deliver actionable insights under tight timelines.
- Proactive, detail-oriented, and comfortable working cross-functionally in a dynamic environment.
Company Industry
Department / Functional Area
Keywords
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Atlantis
About the Company
Atlantis Dubai, part of Kerzner International, operates two of the most iconic resorts in the world Atlantis The Palm and Atlantis The Royal. Renowned for exceptional service, innovation, and unforgettable experiences, Atlantis continues to lead the global hospitality industry by creating amazing experiences and everlasting memories for guests and colleagues alike.