Assistant Manager Operations Training talabat

Training Strategy & Governance:

• Define the training priorities in alignment with operational goals.
• Approve training calendars and content developed by Trainers and SMEs.
• Ensure training programs directly support performance KPIs (quality, productivity, readiness).
• Act as the training representative in operational planning and cross-functional meetings.
• Benchmark training practices against industry standards and identify areas for improvement.

Team Leadership & Development:

• Supervise Trainers and the Training Coordinator, ensuring effective execution of responsibilities.
• Set clear KPIs for Trainers and monitor delivery quality through structured feedback and reporting.
• Support Trainers with career development and professional upskilling opportunities.
• Drive consistency and standardization in delivery methods across SSC training programs.
• Approve corrective actions proposed by Trainers to address trainee or program gaps.

Operational Alignment & Collaboration:

• Partner with SMEs and Operations to validate training content against SOPs and process updates.
• Work closely with HR and Workforce Planning to align training delivery with hiring forecasts.
• Escalate systemic training challenges or high-risk performance issues to the Training Manager.
• Ensure smooth execution of onboarding, nesting, and refresher training with measurable readiness outcomes.

Performance & Reporting:

• Review consolidated reports on nesting outcomes, trainer performance, and trainee readiness.
• Ensure the Training Coordinator maintains accurate training attendance, records, and reporting.
• Monitor and enforce adherence to company training policies and governance standards.
• Sponsor and support innovation initiatives from L&D (e.g., blended learning, gamification, digital enablement).