Assistant Manager - Outlet Hyatt Hotel

Supervise the entire restaurant floor during service, ensuring smooth operations, high service standards, and optimal guest satisfaction.

• Lead and motivate the front-of-house team by conducting daily pre-shift briefings, assigning duties, and providing continuous on-the-job training.
• Act as a key point of contact for guests, personally handling complaints, managing VIP reservations, and actively gathering feedback to improve service.
• Maintain an in-depth knowledge of the restaurant's Asian cuisine, including menu items, ingredients, and beverage pairings (e.g., sake, specialty teas), to assist guests and train staff.
• Drive restaurant revenue by training the team on upselling techniques and managing promotional activities.
• Assist the Outlet Manager with administrative tasks, including staff scheduling, daily sales reconciliation, and managing inventory for beverages and supplies.
• Ensure the restaurant is fully compliant with all health, safety, and HACCP standards, maintaining impeccable cleanliness and hygiene.
• Manage opening and closing procedures, including cash handling, shift reports, and ensuring the outlet is secure and ready for the next service.