Assistant Manager - Quality Management Aster Pharmacy

Posted 30+ days ago

Experience

4 - 5 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Pharmacy, Doctor of Medicine (MD)(Health Administration, Hospital Administration)

Nationality

Any Nationality

Gender

Any

Benefits

Medical Insurance, Visa, Annual Air Ticket, Performance Based Increment and Bonus

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • · To handle quality improvement and effective standards by planning and facilitating standard guidelines, SOPs, various quality improvement projects, and forms for the units.
  • · To develop organizational policies and oversee their implementation across all units.
  • · To conduct regular quality audits, including regulatory parameters, medication safety, service quality, first aid, expiry management etc.
  • · To participate and represent quality team in organization wide committees and provide technical assistance to organizational committees in meeting program objectives.
  • · To interact actively with retail staff to analyze and support the proper redress of customer complaints related to quality of care, performing necessary root cause analyses and forwarding appropriate recommendations.
  • · To prepare and review quality indicators as per standard guidelines and produce these reports to management on a periodic basis.
  • · To perform trend and comparative analyses for all units, highlighting upward and downward trends for the quarter, and updating reports for units as needed.
  • · To support accreditation and certification processes.
  • · Facilitate and monitor the Quality Improvement projects within the organization.
  • · To assist in development and implementation of patient satisfaction survey tools.
  • · Drive continuous quality improvement initiatives across all units.
  • · To conduct induction sessions for new employees and refresher trainings for existing employees related to quality and performance improvement.
  • · Perform other relevant tasks assigned as requested by department managers/directors.

Desired Candidate Profile

  • Minimum a Bachelor’s Degree in Pharmacy or Healthcare Management or Administration from a recognized university
  • With 4-5 years’ working experience in Healthcare Setting.
  • Must be involved directly in quality improvement activities, certifications & awards in the previous organization.
  • Understanding of continuous quality improvement planning.
  • Knowledge of Accreditation & Awards.
  • Demonstrates strong interaction and communication skills.
  • Strong command of English Language oral and written.
  • Well versed with MS Office and data management.
  • UAE Driving License is an added advantage

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Aster Pharmacy

Aster Pharmacy is the largest retail pharmacies group in the GCC & UAE. This success story began with a modest beginning way back in 1989 with the opening of the first pharmacy and there has been no turning back ever since. As the years went by, more and more outlets kept getting added and the network evolved to its existing size. Built on more than 2 decades of experience in pharmaceutical retailing, Aster Pharmacies are designed to be a one-stop-shop for healthcare products, offering quality medical and allied products at the best prices in a refreshing ambiance. Aster Pharmacy is a part of the Aster DM Healthcare group based in Dubai. The first pharmacy network to introduce a uniform identity, not just in the look, but in actual brand experience, Aster Pharmacies stock a wide variety of curative, nutritional & baby care products systematically displayed for allowing over the counter service. Innovative and value added services like ‘Yes! We Deliver’ to deliver products, regular updates on healthcare, information on offers, schemes and promotions by emails or on your mobiles ensure Aster Pharmacies offer “much more than medicines.”

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