Assistant Operations Manager Taptap Send  

We are seeking an Assistant Operations Manager to support the smooth day-to-day execution of operational activities within a structured and regulated environment. This role works closely with the Operations Manager to ensure operational consistency, quality, and continuity across multiple workflows.

The Assistant Operations Manager plays a hands-on support role, contributing to execution, coordination, quality assessment, and operational backup.

Key Responsibilities

• Support daily operational execution across multiple workflows and functions
• Ensure all internal Service Level Agreement (SLAs) are met
• Assist with the coordination and completion of operational tasks and activities
• Prepare insights and recommendations to support continuous improvement
• Maintain operational trackers and documentation related to activities, issues, and events
• Lead internal projects end to end
• Provide backup coverage during absences or periods of increased workload
• Conduct quality checks and proactively identify and flag risks, deviations, or control gaps
• Support onboarding, training, and knowledge-sharing initiatives internal and with BPOs (Business Partners Outsourcing)
• Assist with additional operational tasks as assigned by the Operations Manager

Decision Authority & Escalation

• Operates within established procedures and guidelines
• Escalates complex or high-risk matters to operations manager
• Final decision-making and accountability remain with the Operations Manager