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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
This role is critical in enhancing the reputation of the hotel as a luxury destination and fostering guest loyalty through exceptional service. As the Assistant Pearl Club Manager, you are responsible for performing the following tasks to the highest standards:
- Assist in managing the day-to-day operations of the Pearl Club Lounge, ensuring seamless service delivery
- Personally welcome and interact with VIPs, loyalty members, and other premium guests, anticipating and fulfilling their needs.
- Maintain an atmosphere of calm and exclusivity within the lounge, enhancing the luxury experience.
- Support the resolution of guest concerns or complaints promptly and professionally, ensuring guest satisfaction.
- Monitor guest feedback and assist in implementing service enhancements
- Supervise Pearl Club Team Members, ensuring consistent adherence to service standards.
- Provide on-the-job training, guidance, and coaching to team members.
- Support the Pearl Club Manager in organizing departmental briefings and communicating hotel updates effectively.
- Monitor team performance, conduct evaluations, and recommend training or development opportunities.
- Assist in setting work schedules and ensuring staffing levels meet operational demands.
- Support inventory control, ordering, and cost management within the Pearl Club Lounge.
- Assist in daily forecasting of guest arrivals and departures to plan and allocate resources accordingly.
- Coordinate with other departments (Culinary, Food & Beverage, Housekeeping) to ensure smooth service delivery.
- Ensure compliance with health, safety, and food handling standards in the lounge.
Desired Candidate Profile
An Assistant Pearl Club Manager serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Minimum 2 3 years of experience in a luxury hotel environment, preferably within Front Office, Guest Relations, or Executive Lounge operations.
- Proven ability to supervise and support a guest-facing team in a fast-paced, high-demand setting.
- Strong knowledge of executive lounge operations, VIP guest expectations, and loyalty program benefits.
- Excellent interpersonal and communication skills, with the ability to build strong guest relationships.
- Strong organizational and multitasking abilities to ensure seamless daily operations.
- Commitment to delivering luxury service with exceptional attention to detail.
- Ability to resolve guest concerns professionally while maintaining composure under pressure.
- Proficiency in hotel systems (e.g., PMS, reservations, guest service tools).
- Fluency in English is required; additional languages are considered an asset.
- Flexibility to work a variety of shifts, including weekends, mornings, afternoons, and evenings.
Company Industry
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Hilton Hotels
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.
https://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2293696&lang=en