Assistant Reservation Manager - Cruises

TRAVCO GROUP

Posted on 28 Aug

Experience

3 - 7 Years

Job Location

Giza - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Assist the Reservation Manager in overseeing the reservation team and ensuring smooth day-to-day operations.
  • Handle complex or escalated booking requests, changes, and cancellations for cruise passengers and travel agents.
  • Monitor cruise inventory and availability, optimizing bookings to maximize occupancy and revenue.
  • Support the development and enforcement of reservation policies and procedures.
  • Provide coaching and support to reservation agents to maintain high service standards.
  • Liaise with internal departments (sales, marketing, operations, finance) to coordinate cruise offerings and promotions.
  • Stay up-to-date with cruise itineraries, pricing, special offers, and company policies.
  • Ensure data accuracy in the reservation system and resolve discrepancies in a timely manner.

Desired Candidate Profile

  • Bachelor's degree in Hospitality, Tourism, Business Administration, or related field (preferred).
  • Minimum 3 years of experience in reservations, preferably in the cruise, travel, or hospitality sector.
  • Experience using reservation or booking systems.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proficiency in MS Office; CRM and booking software knowledge a plus.
  • Fluency in English (additional languages are a plus).

Company Industry

  • Travel
  • Tourism

Department / Functional Area

  • Ticketing
  • Reservations

Keywords

  • Assistant Reservation Manager - Cruises

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TRAVCO GROUP

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